Terms of Service

1. Overview

These Terms of Service form the agreement between you and SocioRolla Limited, a company incorporated in Nigeria, for your paid or free use of the service. They apply alongside our Terms of Use and Privacy Policy; if there's a conflict on a commercial matter (plans, billing, liability), these Terms of Service control. By subscribing to or using SocioRolla, you agree to them.

2. Plans & subscriptions

SocioRolla offers two plans:

• Essential, Pro and Max are paid subscriptions billed per workspace (organization), priced per seat. Each plan's price includes a set number of seats: one on Essential, two on Pro and Max. Each seat beyond those is billed at your plan's per-seat price. Brands and connected channels are unlimited on every plan.
• Seats. A seat is billed from the moment you purchase it, whether or not a teammate has filled it. Adding a seat mid-cycle is charged a prorated amount for the remainder of the current billing period; removing a seat takes effect at your next renewal and is not refunded for the current period.
• First-mover pricing. Promotional pricing redeemed with a promo code is locked for 12 months from your subscription start, after which your subscription renews at the then-current standard price. We'll remind you before that happens.

Plan features and limits are described at the point of purchase and may evolve over time; we'll give notice of material changes that reduce what your plan includes.

3. Billing & renewals

• Payment processor. Payments are processed by our third-party payment processor. We don't store full card numbers. You authorize us (through the processor) to charge your payment method for your subscription.
• Recurring billing. Subscriptions renew automatically each month or year (depending on your billing interval) at your locked per-seat rate multiplied by your purchased seats, until you cancel.
• Currency. Prices are listed in USD and NGN as separate price lists. Payments through Paystack or Korapay are charged in naira; payments through PayPal are charged in US dollars.
• Taxes. For NGN charges, 7.5% Nigerian VAT is added to your total and shown at checkout. USD prices exclude taxes; you're responsible for any applicable sales, use, VAT, or similar taxes in your own jurisdiction.
• Failed payments. If a charge fails, we may retry and may suspend paid features until payment succeeds.
• Price changes. If we change subscription prices, we'll give you advance notice; changes apply to your next billing cycle.

4. Free trials

Every workspace can take one trial, ever — its length (currently 7 days) is shown when you start it.

• Essential trials are free and require no payment method.
• Pro and Max trials require a small upfront trial fee (shown at checkout). The fee is non-refundable and is not credited toward your first invoice — it buys the trial period itself.

Unless you cancel before the trial ends, your subscription begins automatically at the end of the trial and your payment method is charged at the then-current rate for your selected plan and seats. If no payment method is on file when a free trial ends, your workspace becomes read-only until you subscribe. Trials are for evaluation and not for production abuse.

5. Cancellation & refunds

• Cancel anytime. You can cancel from your workspace settings. Cancellation stops future renewals.
• What happens to scheduled posts. When you cancel a paid plan, your scheduled posts are retained and continue to publish until the end of your current billing period. After that your workspace becomes read-only: everything you made stays visible and exportable, but nothing new can be created or published until you resubscribe.
• Data export. You can export your data before or at cancellation, so you keep your Content and analytics.
• Refunds. Subscriptions, trial fees, seat purchases and AI credit top-ups are billed in advance and are non-refundable, including for partial billing periods, except where required by law. AI credits roll over month to month and remain on your workspace even if you cancel. If you believe you were charged in error, contact support@sociorolla.com.

6. Your responsibilities

By using SocioRolla, you agree to:

• Follow our rules. Comply with the Terms of Use, including Acceptable use.
• Respect connected platforms. Comply with the terms and developer/platform policies of every platform you connect (Meta, X, TikTok, LinkedIn) — SocioRolla acts on your behalf via their official APIs.
• Own your publishing. Review and approve Content before it publishes, including AI-assisted suggestions, and ensure you have the rights to post it.
• Manage your team. Assign teammate roles responsibly; the workspace owner is accountable for what their organization does in SocioRolla.
• Pay on time. Keep your billing details current and pay the fees for your plan.

7. Availability & support

We work hard to keep SocioRolla running, but we don't guarantee uninterrupted or error-free availability. The service may be unavailable for maintenance, updates, or reasons beyond our control — including changes or outages at the connected social platforms. Best-time-to-post suggestions, scheduling, and publishing depend in part on third-party APIs and are provided on a reasonable-efforts basis. Support is available by email at support@sociorolla.com; we aim to respond promptly during business hours.

8. Suspension & termination

• By you. You may stop using SocioRolla and close your account at any time, subject to Cancellation & refunds.
• By us. We may suspend or terminate your access if you breach these terms or the Terms of Use, fail to pay, create risk or legal exposure for us or others, or use the service in a way that harms the connected platforms or other users. Where practical and lawful, we'll give notice and a chance to cure.
• Effect. On termination, your right to use the service ends. We'll provide a reasonable opportunity to export your data unless prohibited by law, and we'll delete or de-identify your data as described in our Privacy Policy. Terms that by their nature should survive — ownership, disclaimers, liability limits, and indemnification — survive termination.

9. Limitation of liability

To the fullest extent permitted by law:

• No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business — including damages arising from posts that did or did not publish, AI-assisted suggestions, or actions of connected platforms.
• Liability cap. Our total liability for any claim relating to the service is limited to the greater of (a) the amounts you paid us for the service in the 12 months before the event giving rise to the claim, or (b) USD $100.
• Indemnification. You agree to indemnify and hold harmless SocioRolla Limited and its personnel from claims, losses, and expenses (including reasonable legal fees) arising out of your Content, your use of the service, your violation of these terms or the Terms of Use, or your breach of a connected platform's terms.
• Allocation of risk. These limits reflect the price of the service and apply even if a remedy fails its essential purpose. Some jurisdictions don't allow certain limits, so some of these may not apply to you.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws rules. The parties will try in good faith to resolve disputes informally first by contacting legal@sociorolla.com. Any unresolved dispute will be subject to the exclusive jurisdiction of the competent courts of the Federal Republic of Nigeria. Nothing here limits any non-waivable rights you have under the mandatory law of your country of residence.

11. Contact us

Questions about these Terms of Service, your plan, or billing? Email support@sociorolla.com for billing and account help, or legal@sociorolla.com for legal matters. For privacy, privacy@sociorolla.com.

SocioRolla Limited, Abraham Adesanya, Ajah, Lagos, Nigeria.