# Fix your workflow when a run fails

Find the step that stopped your workflow, read what went wrong, fix it and run your workflow again.

5 min read. Updated Nov 2, 2026. Pro and Max only.

## Before you start

- [Run your workflow and check what it did](https://sociorolla.com/help/rolly-and-brand-knowledge/workflow-runs)

## Steps

1. In the sidebar, click **Workflows** under **Rolly**. A workflow whose last run failed says "failed" in red under its name.

   ![Step 1: In the sidebar, click Workflows under Rolly.](https://cdn.sanity.io/images/vy53y317/production/1eb0bd9616ae1618189e49bbe47dcd77584ba2ec-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

2. Click the **Runs** tab, then click the run marked **Failed**. You can also click **Open the run** in the email that says your workflow "could not finish".

   ![Step 2: Click the Runs tab, then click the run marked Failed.](https://cdn.sanity.io/images/vy53y317/production/e80b76c41548266742af03044ddf90ecae45b4b9-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

3. Find the step marked **Failed**. The red text under it says what went wrong, such as "Nothing was published in the last 7 days, so there is nothing to report on yet."

   ![Step 3: Find the step marked Failed.](https://cdn.sanity.io/images/vy53y317/production/6164bf007b71071cfe94d445dbdb92b9025510d6-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

4. Click the **Workflows** tab, then click your workflow.

   ![Step 4: Click the Workflows tab, then click your workflow.](https://cdn.sanity.io/images/vy53y317/production/8fe59623c7e70da3ec3b87a22937222ea7cd80ea-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

5. Click the step that failed and fix it, using the list below.

   ![Step 5: Click the step that failed and fix it, using the list below.](https://cdn.sanity.io/images/vy53y317/production/f7008b4a52f6b0dc8c0a5b010310ca5ed804fb5e-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

6. Click **Save**.

   ![Step 6: Click Save.](https://cdn.sanity.io/images/vy53y317/production/32d21cb7d35fea230613a5cab0c866f1496aef32-2880x1800.png?w=1600&sharp=25&q=90&auto=format)

7. Click **Run now** to try it again. Open the **Runs** tab to check your new run says **Done**.

### What the red message on your run means

**"Nothing was published in the last 7 days, so there is nothing to report on yet."** The **Client report** step had no posts to report on in its **Period**, here the last 7 days. Pick a longer **Period** in the step, or publish a post first.

**"No valid recipients: every address was empty, revoked or malformed."** Nobody in the email step could get the email. Your client's access to the brand may have been removed, or an address has a typo. Open the step and tick your client again, or fix the address.

**"The email provider rejected every recipient."** Every address in the email step bounced. Check each address for typos.

**"The run stopped making progress and was abandoned. Run it again."** The run got stuck for over two hours. Click **Run now** to start it again.

**"The run no longer matches its workflow definition."** You added or removed steps while the run was waiting for approval. Click **Run now** to start a new run with your changes.

**"Nobody approved the waiting step within 7 days, so the run stopped."** The run shows **Expired**. Nothing is broken, so click **Run now** when you're ready. To make it easier to answer next time, add more people under **Who can approve steps** in your workflow's **Details**.

**"Stopped at" a step "by a reviewer."** Someone on your team clicked **Reject**, and the run shows **Rejected**. Ask them what to change before you run it again.

### If your workflow didn't run at all, it's likely one of these reasons

**Your workflow is turned off or still a draft.** A schedule or trigger only starts a workflow that's **Live**. Open it and click **Turn on**. **Run now** works either way.

**"You have used your monthly AI allowance for November 2026."** A workflow with a **Client report** or **Ask Rolly** step can't start until your workspace has AI allowance again. **Run now** shows this message. For a run on a schedule or trigger, you get a notice that your workflow "didn't run", with an **Open the workflow** button. Check how much of your AI allowance is left shows how to buy more.

**"This workspace has used all its workflow runs for November 2026. They start again next month."** Your workspace used every workflow run your plan includes this month. Your workflows start again on the first of next month.

**"Rolly is not available right now, so this workflow cannot run. Try again later."** Rolly is down on our side. Try **Run now** again later.

**Your trigger is waiting for one status.** With **A post changes status**, a workflow set to one status under **Only when a post moves to** only starts when a post moves to that status.

**The next run isn't due yet.** On the **Workflows** tab, a live workflow on a schedule says when it runs next, such as "next in 3 days".

Source: https://sociorolla.com/help/rolly-and-brand-knowledge/workflow-run-failed